Privacy Policy
KinCompanion, Inc. (“KinCompanion,” “we,” “us”) is a U.S. company building an AI digital twin service for aging adults and the families who care for them. This policy explains what we collect through our website, our waitlist, and your communications with us, and what we do with it. We have tried to write it in plain English.
What this policy covers
This policy covers our website at kincompanion.ai, our waitlist, and your communications with us by email or through our social media channels. If we launch products or services with their own privacy notices, those notices will apply to those products in addition to this policy. Questions about anything here: hello@kincompanion.ai.
What we collect
Waitlist and forms. When you join the waitlist or fill in a form on our site, we collect what you enter — typically your name and email address, and anything else you choose to tell us. Form submissions are processed by a third-party form service and stored in our business productivity tools.
Messages. When you email hello@kincompanion.ai, or message or comment on our social media accounts (including Facebook, Instagram, LinkedIn, and YouTube), we receive your message, your email address or profile information, and related details such as when the message was sent.
Website. Our website does not require an account and does not use advertising or analytics cookies. Our hosting provider keeps standard technical logs (such as IP address, browser type, and pages requested) for security and reliability.
How we use information
- To respond to you and provide what you asked for;
- To operate the waitlist and send you occasional updates about KinCompanion (you can opt out at any time);
- To detect messages that may indicate a safety emergency and respond with fixed resource information (see “Automated replies and AI” below);
- To improve how we respond to common questions;
- To secure our systems, enforce our terms, comply with law, and protect our rights and the rights of others.
Automated replies and AI
Some replies from our email address and our social media accounts are automated, and automated replies identify themselves as automated. To classify incoming messages and help draft responses, we use third-party AI infrastructure providers, which process the content of your message for that purpose. Certain categories of reply — including replies to messages that appear to describe an emergency — are fixed, pre-written text and are never generated by AI.
KinCompanion is not a medical, mental-health, or emergency service, and our inboxes are not monitored around the clock. If you or someone else may be in danger, call 911, or call or text 988 (the Suicide & Crisis Lifeline).
Sensitive information
Please do not send us medical or other sensitive information unless we ask for it. If you include sensitive information in a message, we use it only to respond appropriately and as described in this policy.
How we share information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share personal information only:
- with service providers that help us operate — such as website hosting, form processing, email and business productivity tools, databases, and the AI infrastructure described above — under terms that limit what they may do with it;
- with professional advisers, such as lawyers and accountants, where needed;
- when required by law or legal process, or to protect the safety, rights, or property of any person, or the security of our services;
- in connection with a corporate transaction such as a financing, merger, or sale of assets, in which case this policy will continue to apply to the information until a new one takes effect;
- at your direction, or with your consent.
Social media
Our pages and accounts on Facebook, Instagram, LinkedIn, YouTube, and similar platforms are governed by those platforms’ own terms and privacy policies in addition to this one. When you interact with our accounts, we receive the information you make available to us there, and the automated replies described above may be used there too.
Retention
We keep personal information for as long as needed for the purposes described above, and then delete or de-identify it. Two specifics: correspondence with us is kept as a business record, and when you opt out of our emails, we keep your address on a suppression list so that we do not email you again.
Your choices and rights
You can opt out of our update emails at any time by replying to any of them or by emailing hello@kincompanion.ai.
Depending on where you live, you may also have the right to ask us to access, correct, delete, or give you a copy of your personal information. To make a request, email us; we may need to verify that you are the person the request is about. We will not discriminate against you for exercising your rights. If we decline a request and your state’s law gives you a right of appeal, you can appeal by replying to our decision, and someone not involved in the original decision will review it.
Children
Our website and communications are directed to adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13; if you believe a child has provided it, email us and we will delete it.
Security
We use reasonable administrative and technical safeguards to protect personal information. No system is perfectly secure, so please do not send us passwords or financial account details by email or social media.
Where we operate
KinCompanion operates from the United States, and our website and services are directed to people in the United States. If you contact us from elsewhere, your information will be processed in the United States.
Tracking and opt-out signals
Our website does not track you across other sites, and we do not sell or share personal information as those terms are defined in U.S. state privacy laws, so there is no sale or sharing to opt out of.
Changes to this policy
We may update this policy from time to time. The current version, with its effective date, will always be at kincompanion.ai/privacy. If a change is material, we may also tell you by email or with a notice on the site.
Contact
KinCompanion, Inc.
2140 South DuPont Hwy
Camden, DE 19934
United States
Legal notices and service of process should be directed to our registered agent, Rocket Corporate Services Inc., at the address above.